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Sell with usThe Real Estate Authority is the independent government agency that regulates the New Zealand real estate industry.
They provide both independent oversight of the industry and increased consumer protection. They exist to assist both consumers - people buying or selling property - and those who work within the real estate industry.
Our complaints process
If you would like to make a complaint, please find below the complaints process for our nation-wide offices. Should you feel you require further clarification or assistance, you are most welcome to email National Compliance Manager, Lyn Beere, via email [email protected]
- Browns Real Estate Limited (Queenstown, Wanaka, Arrowtown, Britomart – National Exhibition Gallery (NEG), Ponsonby offices)
- NZSIR BOP Limited (Tauranga)
- NZSIR Waikato Limited (Cambridge and Hamilton)
- SRLD Limited (Rotorua)
- STLD Limited (Taupo)
- SHB Limited (Napier, Havelock North, Taradale and Ahuriri offices)
- NZSIR WAI Limited (Wairarapa)
- Eton Avenue Limited (Wellington, Kapiti and Hutt Valley offices)
- Sissons Real Estate Limited (Remuera)
- Xenon Real Estate Limited (Nelson)
- NZSIR North Limited (Takapuna, Hobsonville, Orewa and Waipu offices)
- Prestige Marketing 2015 Limited (Auckland Eastern Bays)
- NZSIR Waiheke and Gulf Islands Limited (Waiheke Island)
- Diamond Group Realty Limited (Auckland South East)
- Corn Corp Realty Limited (Blenheim)
- NZSIR Canterbury Limited (Christchurch)
Consumer guides
Read the following guides to ensure you have all the information you need at two important stages of the process of buying or selling residential property.
New Zealand Residential Property Agency Agreements Guide
New Zealand Residential Property Sale and Purchase Agreements Guide
Professional Conduct and Client Care Rules